Frequently Asked Questions

Each stylist at Prism Hair Company operates independently while working within our shared salon space.

This means each stylist manages their own schedule, bookings, services, pricing, payments and client communication.

Because of this:

• Hours and availability may vary between stylists.
• Pricing and accepted payment methods may differ.
• If you receive services from two different stylists, you will pay each stylist separately for their services.
• Existing clients should contact their stylist directly with questions or changes regarding their appointments.

While we all work together under the Prism roof, your individual stylist is your best point of contact for anything related to your appointment.

We are currently booking approximately 4 weeks in advance. Availability varies by stylist and service, and we generally cannot accommodate last-minute appointment requests.

We recommend booking your next appointment in advance whenever possible.

Yes! All calls go directly to voicemail so our stylists can remain focused on the clients in their chairs.

To receive a callback, you must leave a voicemail with your name, phone number and reason for calling. Missed calls without a voicemail will not receive a callback.

Please allow 24–48 business hours for a response. Messages received on weekends or holidays may require additional time.

If you are an existing client with questions about an upcoming appointment, need to make a change, or are running late, please contact your stylist directly whenever possible.

Your stylist is your best point of contact for anything specific to your appointment.

Because our stylists operate independently, there are no set salon-wide hours. Each stylist creates their own schedule, and hours and availability may vary.

Please refer to our online booking system or contact your stylist directly for their current availability.

Please contact your stylist directly as soon as you know you may be late.

Depending on how late you arrive and the appointments scheduled afterward, your service may need to be adjusted or rescheduled.

Prism Hair Company primarily operates by appointment. Same-day availability is not guaranteed, and because our stylists often book several weeks in advance, we generally cannot accommodate walk-ins or last-minute requests.

If you’re unsure which service is right for you, please reach out before booking so we can help point you in the right direction.

For larger colour changes, corrective colour or extension services, a consultation may be required before an appointment can be booked.

Most consultations can be completed through our online consultation forms, found in the “Book Now” section of our website.

These forms allow your stylist to review your hair, goals and service needs before your appointment without requiring an additional visit to the salon.

For certain services, including colour matching for extensions and other services that require an in-person assessment, your stylist may ask you to come into the salon for a consultation before booking.

To keep the salon comfortable and allow our stylists to focus fully on their clients, we ask that you come to your appointment on your own whenever possible.

Children and additional guests should only accompany you when necessary or when they are also receiving a service.

If you need to bring someone with you, please check with your stylist ahead of time.